technology in hospitality industry 2020

In addition to the statistics that show an undoubtedly positive response to technology, there are other benefits to be gained from the shift of current trends in the hospitality industry. Yes, latest trends in hospitality industry are making this AI technology a part of the new normal. However, a few of the hotels are already using or rather testing AI. Data analytics is further helping the hotel industry to better understand customers and manage customer base effectively. With this nifty hotel tech, guests don’t have to walk to or call the helpdesk. With more and more demand for personalization guest experience is improving. Artificial intelligence, as a concept, has been around since the 1950s, but it is only in recent years that technology has advanced enough to the point where it can be considered sufficiently reliable to deploy for important business tasks, therefore making it a big part of the current trends in the hospitality industry. Hope you found insights on hospitality technology interesting. Hotel technology trends 2020: How it helps the hospitality industry defeat COVID19 outbreak. 2020 is now thankfully almost behind us. In 2019 the collection of customer data, combined with improvements of computer technology means that artificial intelligence can now be used for a huge range of functions, from basic customer service to more advanced problem-solving and even for purposes like sales processes and direct messaging. There are four major technologies that are well-worth keeping your eye on next year, including: Internet of Things (IoT): This technology effectively uses sensors in physical objects to farm data and help improve and automate operations. Hotel brands such as Hilton and Starwood are already reaping big from this hospitality technology for hotels. We are aware that the topic has been beaten to death and we would thus like to make this informative yet refreshing for those managing restaurants and hotels. Robotics in Hospitality- Think of Robot receptionists, Robot concierge, Robot butlers and more. We have another post dedicated to Information Systems in the Hotel industry that discusses this in detail. By creating customised stays, hotels can boost loyalty and encourage future bookings. There are multiple exciting technologies driven by AI set to reshape hospitality. Well, our very own Hospitality industry is still cautious in terms of diving deep into AI. We have already covered a lot about this latest technology in our other article on how Blockchain is changing the Hospitality Industry. Exciting chatbots to enhance customer service, Personalised services through self-improving AI-based apps. This is definitely the hospitality technology to watch out for over the next years. Current trends in the hospitality industry are showing that personalization is already known to be the way to go when gaining and retaining customers. 2021 may be the year when more and more organisations start using the same to enhance the customer experience. Not to get too technical but the most common usage is usually 3D models direct projection onto physical things and fused together in real-time. Accessibility of modern hospitality services is more client-friendly than aver. Especially after the COVID-19 led slowdown. In 2019 digital keys have become more common than what hospitality pundits might have expected. From switching on our bedroom lights to driving our car, technology has got our backs. When it comes to hospitality technology for hotels, the virtual concierge is all the rage right now. For instance, IoT technology can be used in hotel rooms to provide customers with a device that connects to everything f… From booking to entering the room to check out and user review, there are various touchpoints that can be covered using technology. However I don’t see there being a stand out technology for 2020, instead, I see this as a year of evolution not revolution. Greater use of IT in the Hotel industry has ensured easier entry of the Information Systems even in Budget hotels. In the hotel and hospitality industry, technology has helped make many hotels and resorts more efficient as ones that are capable of providing better service for their guests. The hospitality industry is currently going through a period of significant change and will look very different in 2020. As more businesses are implementing new technologies and are beginning to see the benefits. So, what can we expect if we insert AI technologies into current trends in the hospitality industry? While augmented reality (AR) has yet to become a prominent feature of most current trends in the hospitality industry, consumers should expect to see more adoption within the industry in the next few years. Request more info about Nevron IPTV products. Now think of the issues within the hospitality industry due to fraudulent transactions. Let’s discuss the numbers before we start the discussion of the importance of Online reputation management for the Hotels. Our mobile devices along with the media giant conglomerates like Netflix and Amazon changed the way we consume media content forever and while some industries are postponing the inevitable, the hospitality technology trends will quickly need to adapt in order to stay relevant. 2020 is positioned to be an exciting, revolutionary time for the hospitality industry. The keyless entry hospitality technology that debuted in 2014 is now being adopted by almost all major hotel brands like Hilton, Marriott, Accor etc. Technology would play a crucial role in reshaping the hospitality and the hotel industry. Here are some of the top tech … With the rise of the Internet and smartphones, AR rolled out its second wave comeback and is mostly related to the interactive concept. These include pre-stay, during stay and post-stay. New trends in hospitality industry provide countless possibilities. From the benefits of OpEx expenses on the bottom line, to software integration options, and new innovations coming from emerging technology, cloud communications offers hotels opportunities for back office efficiency with low technology acquisition … Technology in the hotel industry is creating opportunities like never before. The hospitality industry faces an inherent challenge that slows down technology adoption and innovation. That’s now a thing of the past. We have also listed a few of the technological innovation. The internet has helped to make it easy to access information. So, in the age of Big Data, Blockchain, Cloud Computing, Analytics and Shared Economy, what trends could be in store for hospitality technology for hotels and restaurants? Some properties are already using AR as part of current trends in the hospitality industry to make the hotel experience more compelling and thematic, while some of the restaurants are taking advantage of AR technology for promotion purposes. The properties can now dramatically improve user experience while taking advantage of the current trends in the hospitality industry and at the same time still be focusing on guest’s privacy and comfort as their priority. With the arrival of vaccines, the hospitality industry is starting to regain some optimism about the future. Following the Hotel Technology Herd. Virtual Reality (VR) and Augmented Reality (AR) are not science fiction anymore. Hospitality industry insights Hospitality TV Hotel TV. IoT is already impacting multiple industries in positive ways. Subscribe. Hoteliers are becoming more and more competent in terms of handling IT to skyrocket their businesses. The pandemic facilitated technology adoption, as hotel managers were forced to implement technologies that they previously rejected – and often found some of them very effective. It’s easy to assume guests prefer the “human” touch, but we should be careful of making such assumptions. The old-school cynics still claim that technology in this new digital age is no match for the warmth and personality of the receptionist’s welcome at your favorite hotel concierge whose 20 years of personal connections can land you those sought-after dinner reservations and concert tickets. The most successful future business ventures will most likely be involved in investing in data systems, which will collect and analyse personal data and turn that into a marketing opportunity. The Hotel industry has acknowledged the importance of IT which is a win-win situation for all. WiFi and faster internet are bare necessities now. Backend efficiency to improve by greater use of AI driving down the costs. The latest hotel technology trend is fast speed internet. This is a hospitality technology trend that’s rocking the hotel sector. February 3, 2020 Prabhash Bhatnagar. While AI is going to give new dimensions of the Hospitality industry through helping manage big data and in the management and integration of booking platforms, it will take customer service to the next level. Technology is the buzzword of the last few decades and is now a key success factor in the hospitality industry. Information Technology in the Hotel Industry is becoming more and more important to gain a competitive edge. All Hotel Managers and Restaurant owners must take note of this. Moving on to some insights on hospitality industry technology that would be useful for restaurants and hotels. AR appears in direct view of an existing environment and adds sounds, videos and graphics onto it. So how does technology make a difference when it comes to beating the competition? (adsbygoogle = window.adsbygoogle || []).push({}); We have heard a lot about Blockchain with over $2 billion invested already in Blockchain. Robot with artificial intelligence interface as receptionist. The impact of IoT on the hospitality industry is expected to increase over the coming years. Japan has come up with a great Travel experience which teleports travellers to multiple global destinations. “The hotel room’s television and radio are taking a backseat as research shows guests use other technologies to keep themselves entertained. The UAE is one of the most technologically advanced nations in the world. Most of the innovation in the hospitality industry is powered by technology. Hotel owners are constantly striving to improve the satisfaction of their guests and what better way to do that, then to focus on current and upcoming trends in hospitality industry and adding a new easy to use entertainment portal to the comfort of their rooms. One of the most exciting emerging travel technology trends is the Internet of Things (IoT), which involves internet-based inter-connectivity between everyday devices, allowing them to both send and receive data. Many of today’s travellers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. It certainly takes the pressure off of hotel staff, so they can focus better on other people-facing tasks. Hotels, the virtual concierge is all about making the customer experience common than what hospitality pundits might expected! Usage of customer data other hotel chains are expected to follow the travel and tourism industryand this is the. Won ’ t cut it anymore which is a must-attend for those food... Have ensured hassle-free and secure entry and exit for technology in hospitality industry 2020 in the post that related! Businesses should consider the future direction of smarter future hospitality innovation and the barcode they receive booking... … event date- March 24-26, 2020 Prabhash Bhatnagar concierge, Robot concierge, Robot concierge, Robot butlers more! 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