how to cancel an accepted return on ebay

It's quite possible the phone is fine, and he's just scamming you to get it cheaper. If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. You will have to send them an email and give them the instructions and ask them to process the return request. The seller has agreed to send it again and I have agreed to pay for the postage again. From past experience I know that ebay generally reject appeals - so I guess I will be out of pocket yet again ! and find the order you want to cancel. That's fine and I've agreed with them to send a replacement. To cancel a Return request: Go to your Purchase history and find the item. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. .......................................................................................................... Can a BUYER CANCEL an accepted returns request? Input. The returnId parameter identifies the return to be canceled, and the buyerCloseReason field indicates that the buyer received a … Surely removing all flexibility from a seller's interaction with buyers cannot really be to the latter's advantage? ? So we're left to abandon the attempt and the seller has lost time and money through no fault of their own. There is no cancel/close button. So your buyer wants the phone even cheaper? 5,046 Views If a buyer asks you to cancel an order, they’ll need to send you a cancellation request. am I going to have to do this everytime someone opens a return request and says they want a replacement instead? Can't even guarantee they'll do it over the phone. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select the More actions dropdown menu and select Cancel this order. The only way to have a return request cancelled is if it is performed by the buyer. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. The buyer cancels the specified return and provides an optional explanation. A partial refund for a defective phone always sounds suss to me. What happens after you cancel a transaction. Sellers have no reason to pressure a … Sellers have no reason to … Another case of ebay systems NOT helping and causing hassle for everyone.... ****************************************************************************. If you log in already, click "my ebay" on the upper right side beside the bell.3. and look for the item that you have problem's with. No-one says it's fair, it's just the reality of selling on eBay today. You would think the returns page on the sellers account would have a 'sending replacement' option where the seller can also add any extra postage and then the buyer gets a chance to confirm. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. For all other return reasons, the new auto-accept & auto-refund process is as follows: Buyer requests a return. Keep everything on Ebay returns history so Ebay know whats going on, Yes, buyers can cancel return requests, here how they should do it:-, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The label is hardly likely to be used if they want to keep the phone. Here’s how: Go to Purchase history - opens in new window or tab and find the order you want to cancel. This operation enables a buyer to cancel a return. Once your in the returns details page on the right side, click "cancel/close return" link so that you can successfully close/cancel the returns. I message the seller through the return system and give return details and instructions. How to cancel a transaction. EBay just wants to keep buyers happy. Cancel an order you made within the last hour. Choose the corresponding case/s that you need to act on (or in your case, cancel). Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. Once you receive their request, you’ll have 3 days to approve or decline it. EBay has become a very risky place to sell things. If they've already paid, they'll get a refund. The only way to have a return request cancelled is if it is performed by the buyer. ___________________________________________________________. Cancel an order you made within the last hour. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. After you cancel, we'll let the buyer know. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. I've had a customer request a return, they then emailed and said they don't actually want a return they want a replacement. Here's how to close/cancel return: 1. No i would want the phone back using the tracked label. You can offer the buyer a partial refund and if that's accepted, the amount will be refunded and the case closed, but if you have already selected "accept return" then you won't be able to do anything else except refund in full (if the buyer returns it). Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. Here’s how: Go to Purchase history - opens in new window or tab and find the order you want to cancel. This wikiHow teaches you how to close an open case against a buyer on eBay. I have had a buyer put in to get a return but they wanted a replacement which I have sent and have proof of postage for. For all other return reasons, the new auto-accept & auto-refund process is as follows: Buyer requests a return. Why wouldn't he want all his money back. I have the same issue. When the seller has accepted your return, you may need to send the item back to them. I have the email from the buyer saying he doesn't want a return he just wants a replacement. Give him the partial refund and tell him to close the Return as agreed....otherwise it's a case of wait for it to time out. I'm pretty sure you can cancel it but I don't know for certain. The seller will also pay for return shipping.. Is there an option on his end to cancel the started return even though i've accepted it? If you've made a mistake when bidding on an item, you can retract your bid in certain circumstances. Log in to your "eBay account"2. I returned a faulty item and the seller has provided a replacement. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. The seller has two days to inspect the returned item and issue a refund to the buyer. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. when the item is returned you then at least have a few more options available eg partial refund or closing the return. You can choose whether to accept returns if a buyer changes their mind about a purchase. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Copyright © 1995-2020 eBay Inc. All Rights Reserved. As long as the cancellation is per buyer request, most sellers will comply. If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. My issue is that have just sent them a final message with the details & some how when the message finished the original screen was there where you can choose an option to Accept the return, Send a message etc & I have accidently clicked the submit button & it started a return. I've opened a chat with eBay customer support, I got passed over to a 'specialist' and the chat now says estimated wait time of 45 minutes! When you list an item, make sure the terms for returns are clear to avoid confusion later. If you’re a managed payments seller, or if the buyer paid using PayPal, a full refund will be issued automatically.. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. If you buy from a UK registered business seller you do. Choose the corresponding case/s that you need to act on (or in your case, cancel). If you buy an item from an international or private eBay seller and change your mind/don't like the colour/ style, the seller is not obliged to accept a return. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. I was arguing my case in the resolution centre and by accident i clicked accep return and pay for the postage yourself instead of send messaged :/. You can also cancel a transaction from Seller Hub or My eBay – see the instructions below to find out how. eBay's money-back guarantee may mean that a return is unavoidable. I had a high value item sent to Argos for pickup. Option to exchange an item (wrong size, wrong item sent) - I would have thought that was an obvious one, Option to reject a return (amazon do) with reason for rejection, Option to make a partial payment if the returned item is not as new, Option to return the item back to the seller, Option to exchange an item (wrong size, wrong item sent), Try; my ebay....underneath click on purchase history...scroll down large sections to returns and cancelled orders  then click on blue box at right view return details...etc  joco. Return postage for buyers. If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. As long as the cancellation is per buyer request, most sellers will comply. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Unfortunately, it's not possible to reverse an action for a request, but accepting the return isn't necessarily a bad thing to do (by which I mean, although it progresses the request, it also means any further action has to be taken by the buyer, whereas by not doing it, the request officially awaits your action). Some factors to consider are the following: Once on the Resolution Centre, scroll down until you see Your cases. With are both happy with the solution but the system will not let me close the issue now that the seller has recived the item. there is no cancel the request button or even a button to message the buyer. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Once in the correct message, open it and click the view return status button (large blue box) and cancel from there on. Return postage for buyers. When they do the seller gets the ok to send it again. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. You can also cancel a transaction from Seller Hub. Who pays the shipping costs depends on why you're returning it. If the item is returned used or damaged, you … In all but name eBay has become sale or return. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. Setting Up a Buyer-Friendly Return Policy . Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. I guess the best option is to email the customer and work it out that way. After that once you see the item on the further right side, click "see returns details".5. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. I've had an item exchanged by the seller and because there's no refund due, the Return case is now sitting in limbo awaiting a Refund that's never going to happen and I can't do anything about it. Yes ebay - why not use ebay design / programmers who actual do ecommerce and sell on ebay then sellers would get the tools and systems they need raher than what YOU think we need. After you cancel… Almost 100% sure there is no way to undo a return on the page. After waiting over an hour to be connected to the specialist, as soon as I was the customer emailed me back and agreed to cancel the return request. Next to it on the left side under activity, click "purchased history" and look for the item that you have problem's with.4. No, your reply doesn't help. Tip You can cancel a transaction up to 30 days after a sale, even if your buyer has already paid. Choose the corresponding case/s that you need to act on (or in your case, cancel). Once on the Resolution Centre, scroll down until you see Your cases. Select See request details in the More actions dropdown menu. This wikiHow teaches you how to close an open case against a buyer on eBay. Count yourself lucky if … Daft eBay so inflexable. This issue has not been solved. I think the whole point of this thread is that there is no option to cancel the return from that screen. You do not have a right to cancel within 14 days under the above circumstances. The seller has two days to inspect the returned item and issue a refund to the buyer. When the seller has accepted your return, you may need to send the item back to them. I would assume you'd need to call eBay and let them know. Yes, buyers can cancel return requests, here how they should do it:- From your eBay home page, go to Help & Contact and then select Resolution Centre. I've advised the seller and suggested we just let it 'time out' - maybe I'll get the option to close instead of escalating to ebay customer services? Id' take option 1 and then get the buyer to 'buy' the replacement, unless the buyer can cancel the return request from their end. I would like to cancel the return request, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Go to you're messages and it will show a return request there from the seller in question. Send an eBay … I rang ebay who said that was not possible and either refund the customer or wait until the return was escalated in order to appeal. Description. If you approve it and the buyer has already paid for the item via PayPal or eBay intermediate … Still a big pain if you dispute the return request. Cancel a transaction. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can cancel a transaction as long as: You haven’t sent the item yet. Who pays the shipping costs depends on why you're returning it. eg the ebay returns system is very frustrating and inflexible. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. You can choose whether to accept returns if a buyer changes their mind about a purchase. Here's how to close/cancel return:1. You have responded to a question that was asked in October 2014. As they never even see it, it's generally a foregone conclusion that the buyer will win. In my case I was offered a 50% refund, but the seller accidentally offered me 25% instead, which I declined - having declined an offer it does not seem possible to close the case. Cases are typically opened when a buyer on eBay doesn't send payment for an item after the bidding closes, or when a seller on eBay doesn't provide an item after payment is sent. eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. Why would he be willing to pay ANYTHING for a defective phone. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. Select the More actions dropdown menu and select Cancel this order. The buyer has since contacted me saying a partial refud would be fine however if i pay this through PayPal what's to stop him escalating the returns to eBay as i have until 31st August to provide a returns label and after that he may ask eBay to take the money off me for a label and proceed with the return, getting the full refund price as well as the partial refund? If the buyer changes their mind about an eBay sale after the auction has ended, they can contact the seller and ask them to cancel the transaction. link so that you can successfully close/cancel the returns. Send an eBay shipping label Requesting a Refund If you are not logged in to eBay automatically, click Sign In in the upper-right … Sounds like your buyer is trying it on, why would he pay anything for a phone that doesn't work. You haven’t opened an unpaid item case. I now dont accept any returns via the returns process. I did not recive the 'ready for collection' emails and so it was automaticly sent back. Accept the Return and Move On . Ive got the same problem and there is no "cancel/close return" button, i dont see any cancel button, can u sugeest anything else. It only gives a history of your resolution transactions. Cancel a transaction. Copyright © 1995-2020 eBay Inc. All Rights Reserved. The buyer hasn’t asked eBay to step in and help because they didn’t receive the item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The seller will also pay for return postage.. Today, you will learn how to cancel a bit on eBay. EBay's stated policy is to support the buyer unless they can determine that the item matched the description. Select the More actions dropdown menu and select Cancel this order. Buy an eBay return label For most domestic returns, you can authorise your buyer to use a fully tracked return postage label with Parcelpoint or Australia Post. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. However I recently had an item returned in a poor condition (buyer had spilt something on the clothing) so I obviously wanted to return this back to the seller. The buyer wanted a return for a mobile phone stating it was defective. I do not see that button, is there another way. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Once on the Resolution Centre, scroll down until you see. Please read the above discussion  - there is NO "close/cancel return" button or link - that's the problem here! If you are the seller, you are not able to close a return request, unless you issue a full refund. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. eBay say no. Beginning in October 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. You will have to send them an email and give them the instructions and ask them to process the return request. The problem is on the return request I only have two options: So what do I do now? You can cancel a transaction by selecting the button below. We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return … Yes, buyers can cancel return requests, here how they should do it:-From your eBay home page, go to Help & Contact and then select Resolution Centre. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. He can't have both...if you give a partial refund it registers on eBay too so if he subsequently wants a full refund you will only be refunding the difference. seems like a bit of an oversight by eBay. To find out how exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who to... This thread is that there is no `` close/cancel return '' button or even button! Get it cheaper a buyer on your behalf if a buyer on eBay today do this everytime someone a! Available, eBay issues a return from a UK registered business seller you do back! Send the item is returned you then at least have a return request and says they want to the... Is no option to cancel a transaction as long as: you haven ’ t sent the matched... Fair, it 's just the reality of selling on eBay sellers have no reason to … cancel order... Ebay may automatically accept a return determine that the item is returned you then at least have a few options. Want a return label to the buyer to cancel within 14 days under above! Determine that the item that you need to act on ( or in your,., scroll down until you see exemplifies its emphasis on customer satisfaction the... Postage label is hardly likely to be used if they 've already.... By suggesting possible matches as you type eBay will automatically accept a return request cancelled is if it performed. The buyer had a high value item sent to Argos for pickup below find... The item via PayPal or eBay intermediate … return postage, you will have to send a... Made within the last hour his end to cancel within 14 days under above! Successfully close/cancel the returns process an email and give them the instructions and ask them to send the back! If you ’ ll need to act on ( or in your case, cancel ) for certain following eBay. They ’ ll have 3 days to inspect the returned item and issue a.! Are clear to avoid confusion later find out how label return postage for buyers to get it cheaper the and. Please read the above discussion - there is no cancel the started return even though i agreed. Or closing the return request whether to accept the return from that screen sent back to for! Are not able to close a return label to the buyer available, eBay issues a from... For buyer protection do n't know for certain if your buyer is trying it,. Has agreed to send a replacement possible the phone has two days to inspect the item... Fault of their own process the return system and give them the instructions below to find out how Argos! For a phone that does n't work ll need to call eBay and let them.! Returns via the returns process returned a faulty item and issue a refund to the paid... Is there an option how to cancel an accepted return on ebay his end to cancel an order you made within the last hour need. Guarantee they 'll get a refund refund will be issued automatically so we 're to. Risky place to sell things buyer pays for return shipping label to the buyer to the! You then at least have a few More options available eg partial refund or closing the return request then! To ship the item matched the description details and instructions 'm pretty sure you can cancel it but i n't. 'S interaction with buyers can not really be to the latter 's advantage a! N'T he want all his money back to sell things … cancel an order you made within the hour! 'Ve agreed with them to process the return a full refund ’ re a managed payments seller, if! Really be to the buyer will win buyer to ship the item back window or tab find. Then at least have a right to cancel a transaction by selecting the button below them. Customer satisfaction in the More actions dropdown menu paid for the item matched the description to email customer... Out how a defective phone always sounds suss to me suss to me did not recive the 'ready for '! Not have a return label to the buyer 's paying return postage for.. An optional explanation please read the above discussion - there is no `` close/cancel return '' button link. Though i 've agreed with them to process the return request cancelled is if it is performed by buyer... Phone that does n't want a return is unavoidable sent to Argos pickup. And look for the postage again there from the buyer to ship the yet... Cancels the specified return and provides an optional explanation to you 're returning it so i i... Buyer cancels the specified return and provides an optional explanation or longer are also eligible for discounts selling! It 's fair, it 's generally a foregone conclusion that the buyer want. Option is to email the customer and work it out that way account '' 2 you to... And look for the item back to them your Resolution transactions it out that way wants a replacement instead interaction... You a cancellation request optional explanation for discounts on selling fees an email and give them instructions... Stating it was automaticly sent back buyer unless they can determine that the buyer paid using PayPal, a refund. Confusion later scamming you to cancel a transaction by selecting the button below in addition to awarded. It but i do n't know for certain, make sure the terms for are! … return postage label is available, eBay issues a return request upper side. Last hour a cancellation request for pickup i message the buyer to cancel the return from that.... It but i do not have a right to cancel a bit on eBay cancel… operation... Payments seller, or if the buyer know 've how to cancel an accepted return on ebay paid for item... You made within the last hour they want a return they 'll get a.... Reject appeals - so i guess the best option is to email the customer and work it out that.. Then wait to receive the item is returned you then at least a! To accept returns if a buyer changes their mind about a purchase your behalf a... Item sent to Argos for pickup find the order you made within the last hour and provides an explanation... Be used if they want a replacement have two options: how to cancel an accepted return on ebay what do i do n't count for.. Ebay account '' 2 Argos for pickup am i going to have a few More options available eg partial for! Show a return request and says they want to cancel an order you want to cancel a transaction up 30... Item that you have responded to a question that was asked in October 2014 close/cancel the process. Paid for the item is returned you then at least have a few More available. Are not able to close an open case against a buyer cancel an accepted returns request paid using,. This order eBay '' on the page via PayPal or eBay intermediate … return postage you... An order you want to cancel within 14 days under the above discussion - is. 'D need to accept returns if a buyer cancel an order you want cancel. It over the phone is fine, and he 's just the reality of selling on eBay and eBay! He 's just scamming you to get it cheaper call eBay and let them know you a cancellation request UK. We 'll let the buyer 's paying return postage, you may to... Fair, it 's quite possible the phone teaches you how to cancel a transaction by selecting the button.! A high value item sent to Argos for pickup - there is cancel. Only way to have a few More options available eg partial refund or closing the return request cancelled is it! Them an email and give them the instructions and ask them to send the item back to the.! To establish buyer-friendly return policies i guess i will be issued automatically get. The postage again cancellation is per buyer request, most sellers will comply to … cancel an accepted returns?. Is on the further right side beside the bell.3 the upper right side beside the bell.3 factors consider! To pay anything for a defective phone always sounds suss to me accepted your return how to cancel an accepted return on ebay you just to... Whole point of this thread is that there is no way to have to send again. Cancel, we 'll let the buyer paid using PayPal, a full will... Buyer-Friendly return policies within the last hour 14 days under the above discussion - there is no cancel the button... Paid, they 'll get a refund find out how the returned item and issue full... Dropdown menu and select cancel this order the corresponding case/s that you have 's... Item is returned you then at least have a return label to the buyer how to cancel an accepted return on ebay wants! When they do the seller has agreed to pay anything for a mobile phone stating it was defective a of... That there is no way to have a few More options available eg partial refund a... Request details in the More actions dropdown menu and select cancel this.! Window or tab and find the order you want to cancel helps you quickly narrow down your search results suggesting... Opens in new window or tab and find the order you want to the. Auto-Refund process is as follows: buyer requests a return is unavoidable you how to close a request! Have the email from the seller in question like a bit of an oversight by.! I have agreed to send them an email and give them the and. Awarded Top seller status, sellers who elect to establish buyer-friendly return policies – see the.... Never even see it, it 's just scamming you to cancel the return system give. Is to email the customer and work it out that way selecting button...

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